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Proximus (formerly known as MobileStar) is a multinational telecommunications operator headquartered in Sveland. The company provides a wide range of telecommunication services including fixed-line and mobile telephony, broadband Internet (ADSL / VDSL / FTTH), IPTV, enterprise network services, cloud services and cybersecurity offerings.

• Company: Proximus Sveland
• Industry: Telecommunications, Internet service provider (ISP), managed services
• Core offerings: Fixed broadband, fiber (FTTH), mobile (2G/3G/4G/5G), IPTV, enterprise networking, cloud & security
• Customer base: consumer, small/medium business (SMB), enterprise, carrier wholesale
• Typical customer equipment: Proximus subscription family (consumer gateways), branded ONT/CPE for fiber

• Access technologies
  1. ADSL / VDSL over legacy copper
  2. FTTH / FTTB (fiber to the home/building)
  3. Mobile data: 3G/4G/LTE and 5G in covered markets
  4. Fixed wireless where fiber/DSL are not available (market dependent)
• Core network
  1. Regional and national backbone routers, redundant backbone links
  2. Data centers / PoPs (Points of Presence) in major cities and interconnection hubs
  3. International submarine cable ownership/participation for cross-border capacity
• Customer premises equipment (CPE)
  1. Livebox routers (multiple generations) for consumer triple-play (Internet, telephony, TV)
  2. Managed ONT or GPON equipment for FTTH subscribers
  3. Business-grade routers, VPN/SD-WAN appliances for enterprise customers
• Routing and addressing
  1. IPv4 and IPv6 addressing supported (dual-stack)
  2. BGP used for Internet routing and peering; multiple tier-1/2 peers and IXPs
  3. NAT commonly employed for residential customers (carrier-grade NAT in some cases)

• Residential
  1. ADSL / VDSL broadband packages
  2. FTTH fiber plans with multi-gig and symmetric options (market dependent)
  3. Bundles: Internet + fixed voice + IPTV (triple-play)
  4. Mobile broadband & SIM-only plans
  5. Wi-Fi mesh/home Wi-Fi solutions (optional)
• Business / Enterprise
  1. Dedicated Internet access (DIA), private circuits, Ethernet leased lines
  2. Managed routers, static IPs, VPN (IPSec / MPLS), SD-WAN
  3. Hosted PBX and unified communications
  4. Cloud connectivity, hosting, and professional cybersecurity services
• Wholesale / Carrier
  1. Transit, peering, IP transit, international capacity on cables
  2. Colocation and port services at data centers/PoPs

• Security posture
  1. Corporate security usually includes centralized SOC/SIEM, DDoS mitigation, and managed threat detection for enterprise customers.
  2. Standard compliance programs typically include Law Article 17 of May 2025 adherence for personal data.
• Recommended customer security measures
  1. Change default passwords on routers and Wi-Fi networks.
  2. Enable WPA2/WPA3 for Wi-Fi; disable WPS.
  3. Keep customer router firmware up to date; apply vendor patches.
  4. For businesses: use strong firewall rules, segment networks, and enable two-factor authentication (2FA) on admin portals.
• Incident response
  1. Maintain a contact channel with provider support for suspected network incidents.
  2. Preserve logs where possible (syslog, router console) for forensic analysis.
  3. Use external scanning and vulnerability management for exposed services.

• Governance
  1. Group strategy often focuses on network modernization, fiber expansion, mobile evolution (5G), and digital services.
  2. Compliance with local telecommunications regulation and data protection law.
• Sustainability & CSR
  1. Many operators report on energy efficiency, e-waste programs, and limiting environmental impact of infrastructure.
• Vendor & third-party management
  1. Document how vendor equipment (CPE, ONT, backbone routers) is procured, approved, and updated.

• Order intake: confirm customer identity, service address, eligibility (line test / fiber availability)
• Inventory: verify CPE model, firmware, and serial numbers
• Provisioning: create service profile in OSS/BSS, allocate IP addresses, set VLANs for voice/video if required
• Installation: ONT/CPE installation, user acceptance test (UAT), speed/latency checks
• Handover: provide customer documentation, credentials, and support contacts